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Testimonials
Hi Peter and ACC team, 'The best food I have EVER had at a wedding!!'
To all the team at Advanced Catering Concepts, On behalf of the Principal and all the staff at McKinnon Secondary College, I'd like to say a huge thank you for making our end of year break-up such a huge success. The professionalism displayed by all members of your team; from the ever friendly Katy in the office, to our crew on the day Ash, Sophie and Calvin, was beyond what we could have hoped for. After having your company recommended to us by a friend, our first dealings with Vanessa on the phone left us feeling at ease that everything would be executed to a high degree and that nothing was too much to ask. The quality of your food, service, set-up, clean-up, quantity of food, but above all your willingness to help was by far the best I have experienced when organising these types of events. I will be sure to recommend you to anyone who is looking for catering, and look forward to having you back later in the year to impress us again with your superior service. Congratulations to you all! I sincerely hope every team member involved gets to read this expression of gratitude, once again THANK YOU! Brock Lynch McKinnon Secondary College. 1/2/12
Hi Peter,
Dear Peter, We wish to thank you and your staff for providing the most wonderful service and such beautiful food for our two events this past weekend. We received a number of comments from both our corporate clients and our staff on the excellent quality of the food and the professionalism of your Staff. You were excellent to deal with over the phone and we cannot commend all your staff highly enough. They were efficient, flexible, helpful, meticulously attired and just delightful to deal with - great ambassadors for your business so please do pass on our personal thanks to all of them. Your involvement in our events was key in enabling us to produce two very classy enjoyable functions. Thank you again for your assistance and our very best wishes to all your team for a happy and enjoyable festive season. Jan Evans Managing Director Burgess Group 19/12/11
Dear Peter
Subject: Thank you! Dear Vanessa and the ACC team, We wanted to say a huge thank you for going above and beyond on our wedding day – our guests couldn’t stop raving about the amazing food and the service. We’d like to say a special thank you to Vanessa for everything she did, including keeping Paul and I from seeing each other pre-ceremony (!), helping to set up the decorations for the reception, taking care of our guests’ needs and remembering our favourite foods on the day! And thanks very much for the flower recommendation – Alyssa was absolutely wonderful in her choices and put us at ease with her friendly service. It’s very hard to organise a wedding interstate, but you all really made it seem effortless. We are so grateful – the day wouldn’t have been nearly as perfect without your help. Best wishes, Paul and Jess Murphy 6/12/11
Hi Peter, I have to say you have outstanding staff at ACC. I could not fault any of them – all I can say is 15 out of 10 for all of them in every way. They are an absolute credit to your business and the training you provide. It is so clear they know exactly what they are meant to be doing and they were extremely helpful in guiding me yesterday with regard to table numbers, seating etc. I wish I could remember all their names but no need as each of them were just outstanding both Friday and Saturday. They were particularly delightful to deal with and I would come straight back to you every time for any catering requirements. Thanks also to you personally – you made everything so easy and I knew from the first phone call I was in the hands of an A1 professional. Thanks so much again – you and your staff really made our functions the great successes they were. Kind regards, Fiona Fiona Forristal | Executive Assistant to Jan Evans, MD | Burgess Group Pty Ltd 18/12/11
Hi Peter, Thank you SO much for the wonderful catering job you did. Of course you were right- there was heaps of food. The staff were lovely and very helpful and it seems like everyone had a great time. The food got lots of compliments, regarding both how delicious it was and the amount. Again, Thanks heaps for a great job. We are very happy customers and have already recommended you to a few friends who are having functions. All the best Michelle, Tony. Raph and Marnie 28/11/11
Hello Vanessa. A HUGE thank you for the wonderful job you and the team did at our function yesterday. I’m so sorry I wasn’t there but the feedback has been wonderful. You have been complimented on the quality, flavour and selection from everyone I have spoken to. I have given your details to so many people and I too plan to use you again and again. You were very easy to deal with and very professional. I apologise again for not directing you correctly over the phone to the right location when you arrived, thank you for your kind response to this -it really made a difference to have people like yourselves just smiling and being easy going about everything. Jasmin J 15/12/11
Hi Vanessa, Luciano and ACC team, One word is all it needs “AMAZING”. Nothing for me or my family to do, the staff were there (bar and catering) but they were in the shadows (professionalism at its best). They made sure everything ran smoothly, only when they were doing their job did you know that they were present. They definitely went that extra mile by helping to prepare, cut and serve up the massive birthday cake. I had a really tough crowd, one that isn’t easily impressed…..miracles do happen! Everyone was blown away at the amount, quality and presentation of the food and the service that was provided. I have no hesitation in recommending your company to my family and friends. Kind Regards Lisa and Graham 09/07/11
Dear Vanessa On behalf of Pauline and myself may I extend a heartfelt thank-you to your team who catered for the wedding of Kestrel and Duncan on Saturday 22nd October. The facilities that they had were far from ideal, and the weather conspired against them, but they remained remarkably calm, professional, courteous and at all times helpful despite some fairly difficult conditions. I was amazed that they were able to turn out wonderful food and serve it efficiently, with good humour and attention to individual needs through the middle of a thunderstorm and downpour from a less than adequate tent. We can’t praise them enough, and they contributed significantly to what was, I think, a most successful event. May I especially comment on the vegetables which I find often let down an otherwise good meal at both catered events and restaurants. The vegetables were wonderful and really complemented the meals. Please pass on our sincere thanks and compliments to Leon, Travis and Penny (who were the names I remember – I’m sorry I can’t recall the names of the other team members). Please find attached confirmation of an on-line payment for the balance of the invoice which should be in your account in a day or two. Also find attached confirmation of another on-line payment of a small gratuity that I hope can be distributed among the team who catered for us. Regards Peter Walsh 22/10/11
Hi RachaelI would like to thank you so much for the fantastic service that your company provided to us on Saturday for our daughter Brooke’s engagement. We had so many people comment on the food that was provided for the occasion. The meat was melt in your mouth. The salads were great. The staff John and Kate went out of their way to make the day successful for us. We could not fault the staff or the food. John left us with your business cards but they were thrown out accidently. Would it be possible for you to forward some cards, as many people asked for information on your company and we would be only too pleased to give them the information. Once again many many thanks for a successful day.Brooke and Clint were thrilled.Cheers Wendy 16/9/11
Subject: Thank you for a Fabulos 21st Birthday Experience
Hi Rachael
Just wanted to say thank you for making my son's 21st Birthday celebration a GREATsuccess. As promised ACC Catering delivered a first class menu, friendly, efficient and courteous staff. Catering and celebrating Anthony's 21st birthday at home allowed me to enjoy the luxury of time to host and enjoy the event without worrying about food preparation. ACC Catering and Bar staff were friendly and not only prepared scrumptious food, they made our guests feel welcomed and left my kitchen spotless and clean, as though they were never there. ACC made the whole process easy and carefree, l now look forward to hosting additional ACC functions.
Thank You
Jihan, Kimo and Anthony
16/9/11
Dear Peter,
Just a quick note to say Thank You for your fantastic food service at our wedding on Monday evening. The service was impeccable and the food absolutely delicious. Brain and I were able to enjoy the day by having you handle the catering for us. Thank You for helping to take much of the stress away. We wish that every event you do in the future goes as well!! Kind Regards Annmaree, Brian & Vivian ☺ ☺ ☺ 11/10/11
Dear Peter, I hope this mail finds you well. I was just wanting to take a moment and pass on my sincere thanks and appreciation to you and your team. I have had only extremely positive interaction with each and every member of your staff, from Katie on the phone (you can even hear a smile in her voice and I have used her as a model for my kids to show them what a happy and positive attitude sounds like), to Rachel in accounts and Travis in the kitchen of course... Luciano and your head chef I hope to meet shortly...they all seem to be doing a job they love and perform well and beyond professional requirement. Vanessa in particular has been an absolute pleasure to deal with. She is not only competent, she has been most helpful and personable from the first moment and continues to do your business credit at every instance. I am finding myself recommending your company before all others (and trying to work a way to have the clients who do not have the budget even fit!) and look forward to continuing and developing our professional relationship. The food and presentation is of course the ultimate reflection of your pride and passion in what you do and have achieved. Here's to many more ACC and Westside successful events together. Have a lovely week. With kindest regards, Sharon Suskind 22/8/11
Hi Peter, Just wanted to let you know how happy we were with the service and most importantly the food last week. The feedback from our customers re the night session was fantastic. Plenty of food and at a very high standard. I will be certainly passing your details onto our marketing department for any future functions that we have. Thanks again. Matthew Bosch Australia 27/7/11
Dear Peter,
Dear Peter and the ACC Crew, How very lucky we were to have found you. Your exceptional level of professionalism & service before, during and after the event made for a no fuss, no hassle celebration that was greatly enjoyed by all. Many thanks for the role you played in making Brett's 50th a fabulous & memorable occassion - you guys are worth every penny.
Best Regards Belinda & Brett 9/3/11
Subject: Thank you! Hi Vanessa, I wanted to thank you from the bottom of my heart for the wonderful job, you and your staff did, catering for our wedding, at The Astor on March 12, 2011. So many of the guests commented on the wonderful food and service provided. Your crew were professional, helpful, and discreet. Everybody with special dietary requirements were well looked after, and thanks for going the extra mile with my mother, that meant a lot to me. I believe you also went the extra mile for my brother in law, to get him his preferred option of lamb. He was very chuffed about that! The food was truly delicious, everybody said so, and generous portions. I also appreciated you setting up a few extra things for me, which were not related to the catering, like the chairs and flowers, it was considerate of you as it took a bit of extra stress away for me. I also appreciated your naturally warm personality throughout the whole process, I felt like you genuinely cared and wanted to give us the best night of our lives! I felt like I could trust your capabilities right from the start. So thank you Vanessa and ACC for the impeccable service, it was wonderful and I will definately recommend you to anyone I can. Sincerely, Kristie and Lindsay 1/4/11
Dear Peter, My name is Minira and I booked a function in with you guys with only 2 weeks notice at 3 Hopetoun Road Werribee, I wanted to take the time to email you because I rang so many places for quotes for my daughters pre-reception luncheon. When I called your business and spoke to Vanessa she was so helpful, I explained to her that I had left everything to the last minute because my mother was diagnosed with Pancreatic Cancer, she was amazing and took the time to help me choose the menu and so compassionate that I chose your business only because of her. I felt so confidant that she would take care of my important day that I didn’t care if I had to pay extra. I wanted to thank Vanessa and Penny & Tom who came out on that day they, did an amazing job all of my guest were so impressed with the service and the food. I would not hesitate in recommending your business for any function and I have another 6 Weddings in my family so I will definitely be using you guys again. Please thank Vanessa, Penny & Tom for their wonderful work and assistance in my time of need.
18/1/11
Dear Peter This is the second time we have used ACC for a function. The first time we were impressed with all facets of your service and product. We hoped this time would be a similar experience...... which we are delighted to say it was as good! You delivered to us exactly what we asked for and your staff were absolutely fabulous. Thank You Kathy Richer (24/12/10)
Congratulations and Thanks Dear Peter, I am writing to thank you personally, as a member of the working group, for the excellent catering job your company did for our Kingston Bayside Presentation Ball on Sat Nov 20th 2010. You were able to meet the many special requests as well as a time delay without any hesitation in doing so. The meals were presented beautifully and everyone received what they requested -quite a task for such a large diverse needs group. Beyond expectations you also provided meals to support workers attending the night who were unable to afford a ticket - this was extremely generous of you indeed and helped make the night the huge success it was. So Peter you should feel very proud of yourself, the staff and the quality of all you prepared.
Thanks so much Vicki Black Building Partnerships Central Bayside Adult Community Options
Subject: THANKYOU THANK YOU THANK YOU!! 24/11/10 Hi Rachael, I just wanted to write and say a HUGE MASSIVE THANK YOU to you and all your wonderful staff for making our wedding day a success. Not only were the staff extremely friendly, personable and so approachable and kind, but the food was superb. As I was not able to get a taste test done I went purerly by your website testimonials and WOW...what a meal. All our guests commented on what a fantastic meal it was, the salads were fresh and plentiful and the meat was cooked to perfection. My sister who works in hospitality commented, saying she didn't know I was having Advanced Catering Concepts for the wedding and that she had heard that you were one of the best and most renowned catering companies in Melbourne. Your reputation and food definitely speaks for itself and the service was 100% from yourself and also from the staff on the day. The young guy (sorry can't remember his name) was so polite and friendly and he really deserves a pat on the back as well. John also spoke highly of working for the company which was nice. All in all was a perfect day and to have you guys turn up and cook everything to perfection made it even better. Please thank everyone for us and if you ever need a testimonial or want to post this one on your website feel free. Thanks again Rachael, I will be recommending ACC catering to everyone I know and if we ever need a caterer again we will be back.
Jen & Richard
Hi Vanessa and Rachael, I just wanted to say a very big thank you to you and your staff for the wonderful catering you provided for my 50th birthday party. Everyone commented on how good the food was also Tom and Daniel were fabulous, very professional, courteous and extremely helpful. We were so lucky with the weather, fortunately the boys would have been back in I still have some glasses and a couple of trays etc. which I will drop back to you tomorrow afternoon I will have no hesitation in recommending you to anybody in the future! Kind regards Leeanne Ambrose
" Hi Vanessa Just checked my messages on my landline as I am still busy with the conference. I was going to drop an email to tell you that we were more than happy with the catering provided last night. It was plentiful and well presented and was delivered in a friendly professional manner. As you would know that if you get the food right you get the night right and judging by the feedback we got it right. Many thanks. "
- Deborah Venville – Sales & Marketing Coordinator, Pioneer Electronics Australia Pty Ltd (7/5/09)
Hi Peter, I just wanted to send you a big thank you for the catering for our wedding, I have had several comments on how wonderful both the food and staff were, we even had a comment on the food from a friend of ours who is the food & beverage manager at the Hilton. Reuben & I very much enjoyed the food also. We had a wonderful night and though I have already recommended you to a friend of mine that works for AHRI, I will be sure to tell more about the wonderful food & service. - Donna Antheunis, Venue Sales Executive - Hilton On The Park Melbourne (5/5/09)
" Hi Peter, On Wednesday evening, 3rd September, 2008, I was hired for security duties at a function at the Australian Centre for Contemporary Art, 111 Sturt Street, Southbank. As you know, it was your company that was hired for the catering. I thought that you might like to receive some feedback on your staff at this event. As you do not know me, I thought that I might first provide a few details about myself so that you may gauge my experience to provide this feedback. I was a police officer for twenty-five years, (twelve years in Australia and thirteen years in England). In the police in England I performed Bodyguard duties to HRH Prince Charles, HRH Princess Margaret, Margaret Thatcher, and various other senior Ministers and foreign heads of State. As you can imagine, I attended many functions with these V.I.P’s. After resigning from the police I worked as a driver/bodyguard to a multi-millionaire in London, who was an associate of the Sultan of Brunei. With my employer I attended many more functions with Royalty and other V.I.P’s present. Since returning to Melbourne thirteen years ago, I have worked in the security industry in five star establishments, attended by Royalty, Prime Ministers, Premiers, Heads of State, and many other prominent V.I.P’s, including sporting celebrities and rock stars. In the last two and a half years, I have concentrated on Celebrity and Event security. The reason I am telling you all this, is that during all those years I attended hundreds of functions and witnessed their catering arrangements. Some good, some bad. On many occasions, particularly in Australia, I have seen catering functions badly organised, with staff that are below par. The food offered by staff on trays has been stupid decorations that guests do not recognise, is often not very appealing, and is food that has little taste and no substance. Your catering function at ACCA last Wednesday was excellent. It was well organised. Your staff were smartly dressed. They were polite, courteous and attentive. The food brought around on trays was the best I have seen for a long time. Instead of silly decorations, the food was good quality basic items that appeal to guests. The food was plentiful, hot, tasty and enjoyable. The range of drinks was good. I spoke to the James, the organiser of the event at ACCA, and I commented on how good the catering was. He agreed with me and stated that he had found your company to be very easy to deal with. I have taken the time and trouble to write this to you because I have found that people are very quick to complain, but slow to give praise. I believe in giving credit where credit is due. I hope that these comments will get back to your staff."
- Jim Alsford
" Hi Vanessa Yes, made it home safely, although yesterday was an extremely long day. It was an excellent event – I have had no negative feedback and only complimentary comments about the food (which everyone loved). It was also great working with you. During my history with the company we have only held an event like this in Melbourne once per year, but hopefully this time next year we can be in contact again. " - Helen Smith, Marketing Coordinator, Seeley International Pty Ltd (16/4/09)
" Dear Peter, On behalf of the directors of MMU I would like to thank you for your involvement with our Bunny Ball on 28 March 2009. As with all such events, the quality of the food and service had an enormous influence on the success or otherwise of the night. Many of our guests’ comments on the quality of the food were a credit to you and your staff. We look forward to catching up shortly to discuss opportunities for us to grow our relationship into the future. "
- John Wells, Director (1/4/09)
" Dear Peter, On behalf of everyone associated with the Malvern Cricket Club, I take this opportunity to thank you and your staff for the wonderful catering service the provided at our recent 150th season Gala Function. The Staff were all warm and friendly. The food was superb – I have received a number of positive comments from those that attended the evening – and the table arrangements first class. The extra effort, under no obligation, that you went to ensure the night ran smoothly was symbolic of your outstanding ethic and commitment to high quality service. If your organisation ever needs me to further amplify these comments I am happy to do so. I wish you and your staff the very best in 2009 and beyond" - David Priddle, President and Function Convenor (19/3/09)
" Dear Peter, I would like to thank you and your staff for a job well done. The birthday party was a success. Your advice regarding hiring a cool room vs. tubs with ice was correct. The food and service was great. The quantity of food was perfect (as you assured me it would be). We did have some left-over for later in the night. Finally, I would like to thank you for your professionalism. I felt comfortable with everything from the initial phone call to subsequent discussions and final decision making. We would have no hesitation in using your services again and would be happy to recommend you to our family and friends." - Faye La Rosa (24/2/09)
"Hi Peter and The ACC staff, Just writing to say a big thank you to Peter and the staff involved in our wedding on Sunday 19th October in the Melbourne Rowing Club. After some stressing!( mainly by me) and some access issues due to cyclists the evening reception worked out just as we would have wanted. We, our families and our friends were very impressed with the food and also the professionalism of all staff involved. Shelly and Andrew worked with us that evening to make sure everything ran as we would want it. The bar staff were great and a big hit with some of the ladies in the room i think! All very friendly and approachable. I was particularly impressed at the tinfoil handbag created by one staff member to allow me to take home our left over cupcakes. A nice touch! Mason I think? Everyone commented about the food for days and also the fact that the staff made things happen but that we were not sometimes aware of their presence. This was especially felt towards the end of the evening when magically things were cleaned up etc. They worked with us till the end and were very accommodating to our wishes. Overall we and our guests had an amazing time and wish to pass on our THANKS! to you and your team. " - Amy and Nick (3/11/08)
" To Pete and the wonderful team at ACC, I would just like to personally thank you for all your hard work and outstanding service for my 21st birthday. All the kind consideration taken beforehand with planning the menu and personalized care, to the fantastic food and service at the actual event was more than appreciated. I was astounded with how amiable and professional your team were and how it was reflected in the presentation and taste of the food. Everyone was raving and I am now more than happy to recommended ACC for future events. Once again, thank you and hope to cross paths again shortly. " - Sari La Roque (11/3/08)
" We would like to thank Peter and all of the staff at ACC Catering for making our wedding day even better than we thought possible. We, and all of our family and friends, found the food to be fantastic and the service impeccable. Hiring staff to serve drinks made the day a lot less stressful than relying on others, and the guys even performed table service, which was above our expectations. No one went hungry or thirsty and we couldn’t get enough compliments from our guests in regards to the range of food available by your Gourmet BBQ. We would highly recommend ACC Catering for any function as they come up trumps!" (7/1/08)
" Hi Vanessa, Just a quick to note to commend your company on the fine service provided for our function yesterday. The quality and quantity of the food was sensational for the price per head and your staff were impeccable...nothing was too much trouble. I have received excellent feedback from all our staff that attended. I will be recommending your company for any further external catering requirements and we will definitely see you next year again for our Christmas function. Thank you for all your help and a job well done. " - David Button, Finance Manager, VicRoads (5/12/08)
" Dear Peter, I just want to thank you for catering our Christmas party on Friday night. Andrew’s service was fantastic and very accommodating. I have had positive feedback on the quality of the food and will definitely use your services in the future. Once again thank you.
- Coleen Seidel, Projects & Events Manager, Headmasters Academy Pty Ltd T/A Headmasters Advanced Academy Training (8/12/08)
" Hi There, Just a quick note to thank you for last night. I didn't attend the function, but just had some feedback from one of my colleagues. This is what she said: "What a great venue and thank you so much for finding it. Everyone enjoyed themselves, the arrival cocktail was great and the food was really good and plenty of it. Also the service was really good and friendly - definitely worth keeping in mind for other events." This is great feedback. I organise a lot of events in Sydney and Melbourne and the complaints are always the same - not enough food, not good enough service, some people never seem to get any of the food etc etc. I don't think I've run a cocktail-style event like this ever and got feedback like this. So THANK YOU very much! From my perspective, you were all easy to deal with and I wasn't in the slightest worried that anything would go wrong. We'll be back! " - Claire Lane, Swiss Re Life & Health Australia Limited (12/12/08)
" Dear Peter, We refer to the Griffith Hack Christmas Party function on Friday 19th December 2008 at the Middle Park Bowling Club and thank you for forwarding your account, which has been handed to our finance department and will be processed shortly. We would like to congratulate your company for the excellent service provided at the function, from the appearance and the professionalism of the staff to the presentation, quality and quantity of the food, and all other aspects which were carried out in a timely and in an exceptional and extremely pleasant manner. Vanessa did a wonderful job in keeping everything running to plan, and Andrew in the kitchen produced an excellent and continual selection of food. The waiter and waitress service at the tables, and roving around the venue was first-rate, each of them very pleasant, friendly and helpful. We thank your company for contributing to making our Christmas Party this year very memorable. - John McCormack & Wendy Shannon, GRIFFITH HACK Patent & Trade Mark Attorneys (19/12/08 )
" Hello there Peter Just a short note to express our thanks for the great service you provide. Both our staff and management team were very happy with the level of service and the excellent food you provided on 18.1.2009. We have used your service on previous occasions however this time I handled the booking and found it all unbelievably easy. My initial call with Rachael was great. She assured me that nothing would be a problem. She obviously knows her trade well and was excellent to deal with over the phone. I would say I am a fussy customer and Rachael’s attention to detail was exactly what I was looking for. The food was sensational and the guys who presented everything for your company did a fabulous job. Again, nothing was too much trouble and they were fast, efficient and friendly to deal with on the day. Also, thank the chefs for their effort – the pork was great and the crackle was as promised – CRISPY. A catering company can make or break your event and without a doubt, we had a successful day thanks to yourselves and the Middle Park Bowling Club. I really do want to say thank you for looking after us and we will be calling you again for our next Christmas function (if not sooner, if the need arises.) I would be only to happy to be a referee for your company, so please use this letter and/or give any prospective customers my number. "
- Lee Kershaw, General Manager, SIEVWRIGHT THE WHITE GLOVE MOVER
" Hi Guys I just wanted to say a big thanks for all your assistance with the catering for our wedding on 8/11. It all went extremely smoothly & we appreciate the level of service your staff provided & the food was fantastic (the lemon tart was a winner!). We will certainly be recommending yours services!"
- Georgina Driver (25/11/08)
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